Shipping policy

Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Delivery Time

Estimated delivery:

• Major cities: 2–5 business days
• Remote areas: 4–8 business days

Delivery times may vary due to weather conditions, public holidays, courier delays, or unforeseen circumstances.

Shipping Charges

Shipping charges are calculated during checkout unless otherwise stated under promotional offers.

Delivery Address

Customers are responsible for providing an accurate shipping address.

Naturalize by Dr. Bilquis shall not be responsible for delays or losses resulting from incorrect address information.

Order Cancellation

Orders may only be cancelled before dispatch.

Once an order has been shipped, cancellation requests cannot be accepted.