Refund policy

At Naturalize by Dr. Bilquis, customer safety and product integrity are our highest priorities.

No Refund Policy

All products sold on our website are non-refundable due to hygiene, health, and safety considerations.

Once an order has been delivered, we do not offer refunds, returns, or exchanges for:

• Opened products
• Used products
• Products purchased by mistake
• Change of mind
• Allergic reactions resulting from individual sensitivities
• Dissatisfaction with results, as outcomes may vary from person to person

Damaged or Incorrect Orders

If you receive:

• A damaged product
• A defective product
• An incorrect item
• A missing item

Please notify us within 24 hours of delivery by providing:

• Order number
• Clear photographs of the package and product
• Description of the issue

Eligible claims will be reviewed, and if approved, a replacement may be provided at our discretion.

Claims made after 24 hours may not be accepted.